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On January 9, 2011, Futian Auman, a leading brand in China's heavy truck industry, grandly released the first "5T" service standard for world-class heavy truck service standards and proposed the concept of lifelong service.
Futian Auman's lifelong service is to provide users with the most advanced standards in the world's heavy truck industry, to protect the needs of users and their car for lifelong care. Auman's 5T is mainly reflected in the following aspects: 1, the whole process, to provide users throughout the pre-sale, sales, after-sales service of the whole process; 2, full-cycle, to provide users with life-long service around the life cycle of the full cycle; 3 , All-round, to provide users with comprehensive car care, to enhance the use of experience, improve operational efficiency; 4, all unified, to provide users with image recognition, service processes, maintenance standards, maintenance of quality and price of the same unified services; 5, full satisfaction, the pursuit of full satisfaction with the user's physical and emotional needs. 
With the increasing homogenization of products, the role of after-sales services in establishing the brand image of automobiles and the role of consumers in the daily process is increasing. The influence of service on user satisfaction and the realization of repurchasing has been greater than the impact of the product itself. . Auman is the first brand in the heavy truck industry in China that clearly puts forward the concept of lifelong service. This concept has many concrete and beneficial measures as a support. The implementation of the new service standards is in line with the heavy truck consumer market and the development trend of the heavy truck industry in China, and is high. In line with the industry standards and the relevant national three-bag regulations, the service standards for the world-class car brands have been aligned to solve the major problems faced by users in later use, and they have played a leading role in the heavy-duty truck industry, lifting China's heavy trucks. The overall level of industry services. Its commitment is much higher than the status quo of the existing industry. From this perspective, Auman has become the standard bearer for the development of the heavy truck industry and has played a leading role in the development of the industry.
Futian Auman's new "5T" service standard will comprehensively enhance Auman's market competitiveness. The competition in the future automobile market will be the competition of automobile service. With the increase of car ownership, the cakes in the automobile market will become larger and larger, and the introduction of new standards for Auman service will reduce the competition among heavy truck brands from low level price competition. All-round promotion to the benign track of service competition. The new standard of Auman service is the new enterprise standard and the first world-class or even world-class service standard for the heavy-duty truck industry. It will promote the improvement of the service level of the industry, and at the same time, it also calls on companies to accelerate the integration of the Chinese automobile industry and the world automobile industry with services. This will be a landmark for China's auto industry to become stronger and stronger.
Futian Auman creates a world-class heavy truck service standard and clarifies the concept of lifelong service